Returns

  • We only allow returns if the item(s) received is a faulty or damaged item(s).
  • Item(s) must be unworn, unwashed, unused, in original condition with all labels or tags attached and returned within 14 days upon purchase date.
  • Returns are only accepted via post and not in person.
  • Shipping charges are to be borne by customer first. Upon verification, we will reimburse for postage/shipping fees incurred.
  • Kindly submit any return request to info@herms.co. Return request will be processed within 5 working days upon receipt of returned item(s).

Exchanges

  • Exchange of sizes must be done within 7 days of receiving your item(s).
  • Item(s) under SALE/PROMOTION is not exchangeable.
  • Exchange item(s) must be mailed back in good condition. We’re unable to accept the exchange request if items has been washed, altered and worn.
  • Kindly submit any exchange request to info@herms.co. No exchange will be accepted after 7 days.
  • Exchange request will be processed within three to five working days upon receipt of returned items. Replacement items will be mailed to you once the exchange has been approved and processed.
  • Exchange shipping charges are to be borne by customer.